Radzen won't open on MAC after last update

raphaelz · February 15, 2020, 4:06pm

Hello;

After the last update, my Radzen no longer opens on my MacBook. I tried to reinstall and the problem persists. I believe the update is corrupted somewhere.

Where does Radzen save updates on the Mac? I believe that by deleting it manually the problem is solved

korchev · February 15, 2020, 4:58pm

Hi @raphaelz,

Thank you for reporting this. We are investigating how to fix that.

raphaelz · February 15, 2020, 5:12pm

Thanks; Here is the error log:

radzen-error.zip (25.8 KB)

korchev · February 15, 2020, 5:57pm

I have uploaded a build for you to try here. We tested it on a couple of Macs but would appreciate if you give it a try as well.

raphaelz · February 15, 2020, 10:31pm

Thanks!

I uninstalled the current version and installed this one, and it still won't open ...

korchev · February 15, 2020, 10:44pm

What is the version number that you installed?

raphaelz · February 15, 2020, 10:47pm

At that moment, I tested the version you uploaded

korchev · February 15, 2020, 11:47pm

I am asking because we tested that version on three different macs and it was working ok. It's version is 2.43.1. The current official version (2.43.0) indeed fails to start (confirmed on all three test macs).

raphaelz · February 15, 2020, 11:51pm

that's right ... As I realized, as soon as I received version 2.43.0 the system stopped. Before that, it worked. I always update Radzen as soon as I see the update alert.

Kory_Skistad · February 16, 2020, 2:53pm

I'm having a similar issue, although I was running Radzen 2.42.9 in Parallels using a iMac running Windows 10. This morning I got an alert that a newer version was available so I installed it and after the install it opened and immediately closed. I restarted (the Windows OS) and tried to open it and it closed right away. So I uninstalled it completely, then downloaded the latest version (2.43.1) and installed it and same thing happened.

pbotas · February 16, 2020, 4:05pm

Right now I can't use the designer too. Like the others, it closes after a few seconds. I'm on windows 10.
This really scares me. I'm about to close my first contract on a client to use Radzen. I wonder if I really should... This is very serious.

enchev · February 16, 2020, 4:14pm

@pbotas You have the same issue as original post however on Windows? We had problem with installer after Electron upgrade however the issue was only on Mac and it was fixed already. The latest version works normally on every machine both Windows and Mac we have.

pbotas · February 16, 2020, 4:17pm

Yes. However, I managed to uncheck the "Check for Updates" menu before Radzen closed again, I don't know if it's related in any way. After a couple of times opening Radzen, it seems to be fine now. I't open for 3 minutes or so now.

korchev · February 16, 2020, 4:20pm

The original issue described in this thread was about Radzen being unable to start on a Mac. This issue sounds different - if Radzen closes after a while then there might be indeed a problem with the autoupdate which we cannot reproduce. Can you attach the Radzen log file?

We upgraded Electron in 2.43.0 which required upgrading a lot of other dependencies (the autoupdate being one of those). We've spend the last week fixing regressions caused by this but there could be more that we have missed.

pbotas · February 16, 2020, 4:48pm

Sure:
log.zip (13.2 KB)

raphaelz · February 16, 2020, 4:56pm

I did one more experiment here:

I completely uninstalled Radzen;
I installed version 2.40.0 that I found in my downloads folder;
It ran normal until now (2.40.0)
I waited for the system to update. I received version 2.43.1 and it opened without problems.
I ran a project to make sure everything was working. The project ran smoothly;
I closed Radzen and opened it again. It performed without problems;

korchev · February 16, 2020, 5:20pm

I confirm this issue. Radzen 2.43.0 for Windows will fail to download the 2.43.1 update because of this issue: https://github.com/electron/electron/issues/21566

Long story short if you have Radzen 2.43.0 it will fail to start now that we shipped 2.43.1 The solution is to manually download latest Radzen from our web site.

P.S. Upgrading Electron was never a pleasant experience. This time it is far worse though. Hope the security updates and performance improvements are worth it.

pbotas · February 16, 2020, 7:19pm

Thank you @korchev, your team efforts bring the needed confidence.

paabblloo · March 26, 2020, 10:35pm

i downloaded new version and still does not open on Mac Catalina

Etienne1 · April 13, 2022, 8:04am

Hi There, not sure if i'm in the right tread, but i can't create a project.

I have a Macbook Pro MacOS Monterey. I have installed the app and SDK. But the app still tells me to installe SDK 6. Even in my windows environment. Im not sure what i can do at this point. Can someone help?

Thanks in advaced.

Etienne