Radzen is closing itself (Similar 2.43.0 start / close issue)

Hi Guys,

My Radzen (2.44.10 - Windows) is closing itself without any popup message 10 seconds after starting. It was working before.

I started Radzen from the command prompt and I got the following message.

 (electron) 'getName function' is deprecated and will be removed. Please use 'name property' instead.
Error: New version 2.44.10 is not signed by the application owner: publisherNames: Radzen Ltd, raw info: {
  "SignerCertificate": {
    "FriendlyName": "",
    "IssuerName": {
      "Name": "CN=DigiCert SHA2 Assured ID Code Signing CA, OU=www.digicert.com, O=DigiCert Inc, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "NotAfter": "/Date(1617278400000)/",
    "NotBefore": "/Date(1585440000000)/",
    "PrivateKey": null,
    "PublicKey": {
      "Key": "System.Security.Cryptography.RSACryptoServiceProvider",
      "Oid": "System.Security.Cryptography.Oid",
      "EncodedKeyValue": "System.Security.Cryptography.AsnEncodedData",
      "EncodedParameters": "System.Security.Cryptography.AsnEncodedData"
    },
    "SerialNumber": "072B23D1A749A6BE82F2A32EEF2D5226",
    "SignatureAlgorithm": {
      "Value": "1.2.840.113549.1.1.11",
      "FriendlyName": "sha256RSA"
    },
    "Thumbprint": "6A0848EECA50643B32AA312ABEA53EFB83BAE63D",
    "Version": 3,
    "Issuer": "CN=DigiCert SHA2 Assured ID Code Signing CA, OU=www.digicert.com, O=DigiCert Inc, C=US",
    "Subject": "CN=Radzen Ltd., O=Radzen Ltd., L=Sofia, C=BG"
  },
  "TimeStamperCertificate": {
    "Archived": false,
    "Extensions": [
      "System.Security.Cryptography.X509Certificates.X509KeyUsageExtension",
      "System.Security.Cryptography.X509Certificates.X509BasicConstraintsExtension",
      "System.Security.Cryptography.X509Certificates.X509EnhancedKeyUsageExtension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509SubjectKeyIdentifierExtension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509Extension"
    ],
    "FriendlyName": "",
    "IssuerName": {
      "Name": "CN=DigiCert Assured ID CA-1, OU=www.digicert.com, O=DigiCert Inc, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "NotAfter": "/Date(1729555200000)/",
    "NotBefore": "/Date(1413936000000)/",
    "HasPrivateKey": false,
    "PrivateKey": null,
    "PublicKey": {
      "Key": "System.Security.Cryptography.RSACryptoServiceProvider",
      "Oid": "System.Security.Cryptography.Oid",
      "EncodedKeyValue": "System.Security.Cryptography.AsnEncodedData",
      "EncodedParameters": "System.Security.Cryptography.AsnEncodedData"
    },
    "SerialNumber": "03019A023AFF58B16BD6D5EAE617F066",
    "SubjectName": {
      "Name": "CN=DigiCert Timestamp Responder, O=DigiCert, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "SignatureAlgorithm": {
      "Value": "1.2.840.113549.1.1.5",
      "FriendlyName": "sha1RSA"
    },
    "Thumbprint": "614D271D9102E30169822487FDE5DE00A352B01D",
    "Version": 3,
    "Handle": 2739817785504,
    "Issuer": "CN=DigiCert Assured ID CA-1, OU=www.digicert.com, O=DigiCert Inc, C=US",
    "Subject": "CN=DigiCert Timestamp Responder, O=DigiCert, C=US"
  },
  "Status": 0,
  "StatusMessage": "Signature verified."
}
Error: New version 2.44.10 is not signed by the application owner: publisherNames: Radzen Ltd, raw info: {
  "SignerCertificate": {
    "FriendlyName": "",
    "IssuerName": {
      "Name": "CN=DigiCert SHA2 Assured ID Code Signing CA, OU=www.digicert.com, O=DigiCert Inc, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "NotAfter": "/Date(1617278400000)/",
    "NotBefore": "/Date(1585440000000)/",
    "PrivateKey": null,
    "PublicKey": {
      "Key": "System.Security.Cryptography.RSACryptoServiceProvider",
      "Oid": "System.Security.Cryptography.Oid",
      "EncodedKeyValue": "System.Security.Cryptography.AsnEncodedData",
      "EncodedParameters": "System.Security.Cryptography.AsnEncodedData"
    },
    "SerialNumber": "072B23D1A749A6BE82F2A32EEF2D5226",
    "SignatureAlgorithm": {
      "Value": "1.2.840.113549.1.1.11",
      "FriendlyName": "sha256RSA"
    },
    "Thumbprint": "6A0848EECA50643B32AA312ABEA53EFB83BAE63D",
    "Version": 3,
    "Issuer": "CN=DigiCert SHA2 Assured ID Code Signing CA, OU=www.digicert.com, O=DigiCert Inc, C=US",
    "Subject": "CN=Radzen Ltd., O=Radzen Ltd., L=Sofia, C=BG"
  },
  "TimeStamperCertificate": {
    "Archived": false,
    "Extensions": [
      "System.Security.Cryptography.X509Certificates.X509KeyUsageExtension",
      "System.Security.Cryptography.X509Certificates.X509BasicConstraintsExtension",
      "System.Security.Cryptography.X509Certificates.X509EnhancedKeyUsageExtension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509SubjectKeyIdentifierExtension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509Extension"
    ],
    "FriendlyName": "",
    "IssuerName": {
      "Name": "CN=DigiCert Assured ID CA-1, OU=www.digicert.com, O=DigiCert Inc, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "NotAfter": "/Date(1729555200000)/",
    "NotBefore": "/Date(1413936000000)/",
    "HasPrivateKey": false,
    "PrivateKey": null,
    "PublicKey": {
      "Key": "System.Security.Cryptography.RSACryptoServiceProvider",
      "Oid": "System.Security.Cryptography.Oid",
      "EncodedKeyValue": "System.Security.Cryptography.AsnEncodedData",
      "EncodedParameters": "System.Security.Cryptography.AsnEncodedData"
    },
    "SerialNumber": "03019A023AFF58B16BD6D5EAE617F066",
    "SubjectName": {
      "Name": "CN=DigiCert Timestamp Responder, O=DigiCert, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "SignatureAlgorithm": {
      "Value": "1.2.840.113549.1.1.5",
      "FriendlyName": "sha1RSA"
    },
    "Thumbprint": "614D271D9102E30169822487FDE5DE00A352B01D",
    "Version": 3,
    "Handle": 2739817785504,
    "Issuer": "CN=DigiCert Assured ID CA-1, OU=www.digicert.com, O=DigiCert Inc, C=US",
    "Subject": "CN=DigiCert Timestamp Responder, O=DigiCert, C=US"
  },
  "Status": 0,
  "StatusMessage": "Signature verified."
}

C:\Program Files\Radzen\resources\app.asar\node_modules\sass.js\dist\sass.sync.js:62
var Module=typeof Module!=="undefined"?Module:{};var moduleOverrides={};var key;for(key in Module){if(Module.hasOwnProperty(key)){moduleOverrides[key]=Module[key]}}var arguments_=[];var thisProgram="./this.program";var quit_=function(status,toThrow){throw toThrow};var ENVIRONMENT_IS_WEB=false;var ENVIRONMENT_IS_WORKER=false;var ENVIRONMENT_IS_NODE=false;var ENVIRONMENT_HAS_NODE=false;var ENVIRONMENT_IS_SHELL=false;ENVIRONMENT_IS_WEB=typeof window==="object";ENVIRONMENT_IS_WORKER=typeof importScripts==="function";ENVIRONMENT_HAS_NODE=typeof process==="object"&&typeof process.versions==="object"&&typeof process.versions.node==="string";ENVIRONMENT_IS_NODE=ENVIRONMENT_HAS_NODE&&!ENVIRONMENT_IS_WEB&&!ENVIRONMENT_IS_WORKER;ENVIRONMENT_IS_SHELL=!ENVIRONMENT_IS_WEB&&!ENVIRONMENT_IS_NODE&&!ENVIRONMENT_IS_WORKER;var scriptDirectory="";function locateFile(path){if(Module["locateFile"]){return Module["locateFile"](path,scriptDirectory
abort(Error: New version 2.44.10 is not signed by the application owner: publisherNames: Radzen Ltd, raw info: {
  "SignerCertificate": {
    "FriendlyName": "",
    "IssuerName": {
      "Name": "CN=DigiCert SHA2 Assured ID Code Signing CA, OU=www.digicert.com, O=DigiCert Inc, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "NotAfter": "/Date(1617278400000)/",
    "NotBefore": "/Date(1585440000000)/",
    "PrivateKey": null,
    "PublicKey": {
      "Key": "System.Security.Cryptography.RSACryptoServiceProvider",
      "Oid": "System.Security.Cryptography.Oid",
      "EncodedKeyValue": "System.Security.Cryptography.AsnEncodedData",
      "EncodedParameters": "System.Security.Cryptography.AsnEncodedData"
    },
    "SerialNumber": "072B23D1A749A6BE82F2A32EEF2D5226",
    "SignatureAlgorithm": {
      "Value": "1.2.840.113549.1.1.11",
      "FriendlyName": "sha256RSA"
    },
    "Thumbprint": "6A0848EECA50643B32AA312ABEA53EFB83BAE63D",
    "Version": 3,
    "Issuer": "CN=DigiCert SHA2 Assured ID Code Signing CA, OU=www.digicert.com, O=DigiCert Inc, C=US",
    "Subject": "CN=Radzen Ltd., O=Radzen Ltd., L=Sofia, C=BG"
  },
  "TimeStamperCertificate": {
    "Archived": false,
    "Extensions": [
      "System.Security.Cryptography.X509Certificates.X509KeyUsageExtension",
      "System.Security.Cryptography.X509Certificates.X509BasicConstraintsExtension",
      "System.Security.Cryptography.X509Certificates.X509EnhancedKeyUsageExtension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509SubjectKeyIdentifierExtension",
      "System.Security.Cryptography.X509Certificates.X509Extension",
      "System.Security.Cryptography.X509Certificates.X509Extension"
    ],
    "FriendlyName": "",
    "IssuerName": {
      "Name": "CN=DigiCert Assured ID CA-1, OU=www.digicert.com, O=DigiCert Inc, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "NotAfter": "/Date(1729555200000)/",
    "NotBefore": "/Date(1413936000000)/",
    "HasPrivateKey": false,
    "PrivateKey": null,
    "PublicKey": {
      "Key": "System.Security.Cryptography.RSACryptoServiceProvider",
      "Oid": "System.Security.Cryptography.Oid",
      "EncodedKeyValue": "System.Security.Cryptography.AsnEncodedData",
      "EncodedParameters": "System.Security.Cryptography.AsnEncodedData"
    },
    "SerialNumber": "03019A023AFF58B16BD6D5EAE617F066",
    "SubjectName": {
      "Name": "CN=DigiCert Timestamp Responder, O=DigiCert, C=US",
      "Oid": "System.Security.Cryptography.Oid"
    },
    "SignatureAlgorithm": {
      "Value": "1.2.840.113549.1.1.5",
      "FriendlyName": "sha1RSA"
    },
    "Thumbprint": "614D271D9102E30169822487FDE5DE00A352B01D",
    "Version": 3,
    "Handle": 2739817785504,
    "Issuer": "CN=DigiCert Assured ID CA-1, OU=www.digicert.com, O=DigiCert Inc, C=US",
    "Subject": "CN=DigiCert Timestamp Responder, O=DigiCert, C=US"
  },
  "Status": 0,
  "StatusMessage": "Signature verified."
}). Build with -s ASSERTIONS=1 for more info.

I'm a community user. Do I need any registration process?

Thanks for your help

Köksal Başar

Hi @koksal.basar,

Most probably you have old version that is trying to update to 2.44.10. Please download and install manually latest version.

Hi Vladimir,

I'm so sorry. I've been thinking the newest version was running.
Everything is fine now after install the version 2.44.10.
I took your time.

We can close this ticket.

Thanks for your support,
KB